Language for work

Accroître ses compétences transférables en emploi (ACTE) / Increase your Transferable Skills for Employment (ITSE)

Collège La Cité

Customer-service communication training in French (ACTE) or English (ITSE).

Good for: I speak French and want help finding work, or I need stronger English or French for customer service.

Where do I start? ↓

Checked October 20, 2026 How we check information

At a glance

Delivery: Online
Cost: No program fee
Who can access it: PR or protected person/Convention refugee; page also requests a work permit. Clarify that wording for PR applicants.
Intake: Ongoing enquiries or individual applications

Not licensing or job placement.

01 / Start here

Your first steps

Use the enquiry/application link on the ACTE page, or call La Cité at 613-742-2475.
Ask which language assessment and level to use, and clarify work-authorisation documentation.

Continuous entry; assessment/capacity confirmation needed.

Visit provider ↗

02 / Check the fit

Requirements and limits

18+; language assessment from an accredited centre; computer and internet.

PR or protected person/Convention refugee; page also requests a work permit. Clarify that wording for PR applicants.

Important limits and details to confirm

Not licensing or job placement.
Do not conflate the ongoing ACTE/ITSE offering with the terminated FLAP streams.

Location

Ontario residents; online access through La Cité, Ottawa.

03 / Understand the commitment

Costs and possible funding

The program is explicitly free; equipment and internet provision not confirmed.

ACTE/ITSE tuition-free language training (subsidized training, provider published): Participant training is free; no stipend stated.

04 / Check with the provider

Sources and where to get help

Use the provider’s official starting page to ask about your situation. Published information was checked on October 20, 2026; the provider must confirm current availability and personal eligibility.